We are so sorry and we promise to make it right! We try our best to make sure our mugs arrive correctly and safely, but sometimes mistakes happen in packaging or in transit.
To begin the replacement process, please send an email to email@example.com with your order number and photos of the damaged/incorrect item. Any details you can provide would be especially helpful as we address the issue with our fulfillment center and shipping partners.
You will not have to ship back the damaged/incorrect item. Once we receive your email and photos, we will process your replacement mug and ship it as soon as possible! Thank you for your patience!
MISSING MUGS marked as "DELIVERED"
While we do our best to serve our customers, we cannot be held responsible for missing packages that are scanned as "DELIVERED" according to the shipping carrier's tracking information. However, please let us know if this happens and we will see what we can do.
"NO SECURE LOCATION"
In order to keep your package safe, USPS will leave a notice at some addresses stating that there was "No Secure Location" available to leave the package. Please take adequate precautions to make sure your orders are delivered to you safely and in a timely manner. USPS will ask you to schedule a redelivery for when you are home or you can pick the package up at the local post office. If no action is taken after several notices, the package will be returned to our fulfillment center.
MAILING TO P.O. BOXES
Many P.O. Boxes are not large enough to hold a mug. Therefore, storage for your package is unwarranted and your mug may go missing even though it was correctly delivered. If you are having your mug shipped to a P.O. Box, please be advised that we do not recommend this and we cannot be held responsible for lost mugs that have been shipped to P.O. Boxes.
All artwork and designs are protected under copyright by My Mugs & Kisses. All designs and other images created are protected from misappropriation, misuse, and unauthorized use by copyright law and international laws.
My Mugs & Kisses respects your privacy. The personal information provided will only to be used for the services requested — such as processing an order, shipping your package to your address, and for legal purposes like paying taxes.