Policies

SHIPPING & PROCESSING TIMES

Once your order is received, it will be processed within 1-5 business days.  On average, most mugs are fulfilled in 2 days.  Our mugs are printed and shipped from Atlanta, GA.  Orders typically arrive within 7-8 days from when the order is placed.  We recommend allowing 8-10 business days total to be safe!  You will receive a shipping confirmation email with tracking information to the email address you provided during checkout.

GIFT ORDERS

While we are unable to accommodate gift notes at this time, all of our orders are automatically sent without pricing details.  

INCORRECT ADDRESS

Please double check the shipping address before placing an order!  We fulfill our orders very quickly and once the mug is in production we do not have the ability to change the address.  So unfortunately there is nothing we can do in cases where a package is shipped successfully to the address placed on file.  

RETURNS/EXCHANGES

Our mugs are made to order, so all sales are final.  Please contact us if you have any problems with your order.

BROKEN MUGS (it happens)

Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process.  If a mug arrives broken or with a print defect, please send a photo of the mug to service@mymugsandkisses.com and we will take care of it right away!  A replacement mug will be sent to you as soon as possible.

MISSING MUGS marked as "DELIVERED"

While we do our best to serve our customers, we cannot be held responsible for missing packages that are scanned as "DELIVERED" according to the shipping carrier's tracking information.  However, please let us know if this happens and we will see what we can do.

"NO SECURE LOCATION"

In order to keep your package safe, USPS will leave a notice at some addresses stating that there was "No Secure Location" available to leave the package.  Please take adequate precautions to make sure your orders are delivered to you safely and in a timely manner.  USPS will ask you to schedule a redelivery for when you are home or you can pick the package up at the local post office.  If no action is taken after several notices, the package will be returned to our fulfillment center.

MAILING TO P.O. BOXES

Many P.O. Boxes are not large enough to hold a mug.  Therefore, storage for your package is unwarranted and your mug may go missing even though it was correctly delivered.  If you are having your mug shipped to a P.O. Box, please be advised that we do not recommend this and we cannot be held responsible for lost mugs that have been shipped to P.O. Boxes.   

COPYRIGHT POLICY

All artwork and designs are protected under copyright by My Mugs & Kisses.  All designs and other images created are protected from misappropriation, misuse, and unauthorized use by copyright law and international laws.

PRIVACY POLICY

My Mugs & Kisses respects your privacy.  The personal information provided will only to be used for the services requested — such as processing an order, shipping your package to your address, and for legal purposes like paying taxes.