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Policies

SHIPPING & PROCESSING TIMES

Once your order is received, it will be processed within 1-5 business days — as each mug is made to order just for you.  On average, most mugs are fulfilled in 2 days.  Orders of five or more mugs can take longer than five business days. Please contact us before placing a large order if you need your mugs by a specific date. 

Our mugs are printed and shipped from Atlanta, GA.  Orders typically arrive within 7-8 days from when the order is placed.  We recommend allowing 8-10 business days total to be safe!  You will receive a shipping confirmation email with tracking information to the email address you provided during checkout.

Please keep in mind that My Mugs & Kisses observes national and postal holidays and those dates should not to be included in business day calculations.

GIFT ORDERS

Pricing information is always excluded from the packing slip, so the recipient will not see the price.  Please enter a gift note at checkout so the recipient knows who is sending them a gift.  Happy gifting!  :)  

INCORRECT ADDRESS

Please contact us with your order number and correct address as soon as possible by emailing support@mymugsandkisses.com.  Our fulfillment systems are highly automated in order to get our mugs to our customers as soon as possible. Because of this, orders are often fulfilled within hours of being placed.  If your order has already been fulfilled, we will regretfully not be able to change the address.   

RETURNS/EXCHANGES

Our mugs are made to order just for you, so all sales are final.  But please contact us at support@mymugsandkisses.com if you have any problems with your order and we will make it right!

DAMAGED/INCORRECT MUGS